IT Support Services based in London

6 Benefits of Shadowserve IT Support

24 Hour IT Support, London and New York

Available 24/7/365

Pro-active computer monitoring

Pro-active monitoring

Mac and PC Support

Mac & PC experts

Data Loss Prevention

Data Loss Prevention

Cybersecurity certified

Global coverage

  1. Shadowserve IT support services are available 24x7, all year round. Wherever and whenever you are in need of assistance, Shadowserve skilled engineers are ready to assist.

  2. Pro-active monitoring services look after your critical IT services and hardware automatically, alerting us whenever there is a problem. Many of these problems are resolved without user interaction required.

  3. Mac & PC Experts are highly valued at Shadowserve. We recognise that Macs make excellent business computers and might be a better fit for your business than PC.

  4. Data Loss Prevention is a necessity for any modern business and some form of DLP will be included in your managed IT service.

  5. Cybersecurity-certified information security team. We stay ahead of the curve to keep you ahead of the curve.

  6. Global coverage IT services based in London, with global coverage through our local support and partner networks.

IT Support Plans

In an era where technology is at the heart of nearly every business operation, the need for IT support has never been more critical. A proactive IT service is essential for businesses heavily reliant on technology to minimise disruptions and maximise efficiency.

By leveraging real-time system monitoring, our service identifies and resolves potential IT issues before they become substantial obstacles. This preemptive approach saves valuable time and significantly reduces operational costs. We maintain a continuous connection with your IT infrastructure, enabling us to apply updates, patches, and system optimisations promptly.

While it may appear counter-intuitive, investing in a proactive IT service is a strategic move that provides considerable financial benefits in the long run. By preventing significant system failures and potential data loss incidents, you bypass the exorbitant costs associated with emergency IT support, data recovery, and business downtime.

Our specially designed managed IT service plans include unlimited remote IT support as a standard feature, eliminating the risk of unexpected expenses. With our committed support and service desk staff available through email, phone, or web portal, assistance is always within your reach.

  • Built for small businesses and startups, our Essentials plan includes unlimited remote IT support during office hours and on-site visits as standard. Additional services include a dedicated service desk for non-IT support requests, company policy consultancy and asset management.

  • Our Critical plan includes everything in the Essentials plan, prioritised 24x7x365 support, quarterly IT audits, and roadmap feedback sessions, ideal for SMEs or those with more complex IT requirements.

  • Our highest level of support, the Intensive Plan, is designed for larger businesses or individuals that require a white glove service. It includes all the features of the Critical Plan, plus intensive device auditing and a breach emergency service team.